MEGADEN Shipping Policy

Last updated: 28 August 2026

At MEGADEN, we aim to get your order packed safely and on its way as quickly as possible. As a South African online store, all orders are dispatched from within South Africa unless a product is specifically marked as a pre-order or otherwise stated on the product page.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and confirmed.

Orders placed over weekends or public holidays will be processed from the next business day.

During major product launches, promotions, pre-orders or periods of unusually high order volumes, processing may take slightly longer. If we expect a significant delay with your order, we will do our best to let you know.

Delivery

MEGADEN currently delivers within South Africa using third-party courier services.

Estimated delivery times after dispatch are generally:

• Major metropolitan areas: approximately 1–3 business days
• Regional/outlying areas: approximately 2–5 business days
• Remote areas: delivery may take longer depending on courier coverage

These are estimates rather than guaranteed delivery dates. Delivery times may be affected by courier delays, weather, public holidays, incorrect delivery information or other circumstances outside MEGADEN's reasonable control.

Shipping Costs

Shipping charges are calculated and displayed during checkout where applicable.

Shipping costs may vary depending on the delivery location, parcel size, weight and courier service available.

From time to time, MEGADEN may offer free or discounted shipping promotions. Any conditions or minimum order values will be clearly displayed with the relevant promotion.

Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Please allow some time after receiving your tracking information for the courier's tracking system to update.

Pokémon Cards & Collectibles

We know condition matters.

Pokémon TCG products, trading cards, collectibles and other sensitive items will be packaged with reasonable care to help protect them during transit.

However, minor cosmetic imperfections to outer packaging can sometimes occur during courier transportation. Damage that materially affects the product should be reported to us as soon as possible after delivery.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

If an order cannot be delivered because incorrect or incomplete information was provided, additional courier charges for redelivery may be payable by the customer.

If you notice an error in your delivery information, please contact us as soon as possible at hello@megaden.co.za. We cannot guarantee that delivery details can be changed once an order has been dispatched.

Failed Deliveries & Returned Parcels

If a parcel is returned to MEGADEN because delivery could not be completed, we will contact you to arrange the next steps.

Depending on the circumstances, additional shipping charges may apply if the order needs to be sent again.

Damaged, Missing or Incorrect Orders

If your parcel arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us at hello@megaden.co.za as soon as reasonably possible after receiving the order.

Please include your order number and, where relevant, clear photographs of the parcel, packaging and affected product so that we can investigate the issue with the courier.

Do not discard damaged packaging until the matter has been resolved, as the courier may require photographs or other information for a claim.

Pre-Orders

Products marked as Pre-Order have not yet arrived at MEGADEN and will only be dispatched once stock has been received and your order is ready for fulfilment.

Any expected release or arrival dates shown on the website are estimates and may change due to suppliers, distributors, shipping, customs or other circumstances outside our reasonable control.

If an order contains both in-stock and pre-order products, the shipping arrangements displayed or communicated for that order will apply.

Delivery Delays

Once an order has been handed to the courier, some aspects of delivery are outside MEGADEN's direct control.

If your order appears to be significantly delayed, contact us and we will assist with investigating the shipment with the courier where reasonably possible.

Contact Us

For shipping questions or assistance with an existing order, contact:

MEGADEN
Email: hello@megaden.co.za
South Africa